CPS 230 and AI in Collections: The 5 Compliance Gaps Most Teams Haven’t Closed
APRA’s CPS 230 came into effect in July 2025. Most compliance teams attended the briefings, updated the documentation, and moved on. Nine months...
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Why Construction, Hospitality and Retail Are Your Highest-Risk Portfolios Right Now
If your collections portfolio has exposure to construction, hospitality, or retail (most do) you’re managing risk that looks different right now to...
Rising Costs, Redundancies and Rate Pressure: How to Protect Your Collections Portfolio in 2026
Fill up a car, buy a weekly shop, pay a utility bill, the evidence that household budgets are under sustained pressure doesn’t require a...
How to Build a Business Case for Collections Technology
Most credit and finance teams know when their collections process is creaking. Manual workarounds are multiplying. Recovery rates are flatter than...
What Actually Changes in a Collections Team When You Go AI-First
AI has quickly become part of the collections conversation, with copilots, agents, and automation reshaping what’s possible. What matters most,...
Why Collections Strategies Fail and How to Fix Them in 2026
Most collections strategies don’t fail because teams aren’t trying hard enough. They fail because the environment they were designed for no...
What a Modern Collections Platform Needs to Deliver in 2026
As organisations reset priorities for the year ahead, many collections leaders are asking the same question: is our technology actually fit for where...
The Top Collections and Credit Trends to Watch in 2026
As we move into 2026, the collections landscape is entering one of its most transformative periods in decades. Economic uncertainty, rapid advances...
From Contact to Conversion: Designing Omnichannel Debtor Journeys
For many organisations, collections used to revolve around a simple process: send a reminder, wait, follow up, escalate. It was linear, rigid, and...
What High-Performing Collections Teams Are Planning for 2026
The Financial Services industry will be entering 2026 with more pressure, more scrutiny and more opportunity than at any point in the last decade....
RegTech in Collections: Turning Compliance from Burden to Advantage
With increasing scrutiny from ASIC, APRA, and consumer watchdogs, financial institutions face growing risks if they fail to meet obligations around...
The Compliance Risks Lurking in Traditional Debt Collection
Traditional debt collection practices are under more scrutiny than ever. With regulators tightening oversight and customers expecting fairer...
5 Hidden Costs of Traditional Debt Collections and How to Avoid Them
Debt collection has long been treated as a necessary but painful process for organisations across industries. While many companies still rely on...