1610

Every Channel. One Platform. Zero Manual Effort.

The best collections strategy in the world is worthless if the message never reaches the customer or reaches them on the wrong channel. 365 Collect connects every communication channel (SMS, email, letters, phone) into a single platform, triggered automatically by your collections strategy.
Book a demo

Four Channels, One Workflow

417996-1-3.png

SMS – Payment reminders, arrangement confirmations, and follow-ups. Sent automatically or by agents. Personalised with customer name, balance, due date, and a direct payment link. Feels like a one-to-one communication, even when you’re sending thousands.

 

Email – The channel for detail. Payment schedules, hardship acknowledgements, settlement offers, and account statements. Branded templates with automatic logging against the customer record and full audit trail.

 

Letters – Formal notices and compliance-required correspondence. Generated from templates, populated with customer details, and sent to your print and mail provider. No manual steps between generate and posted.

 

Phone – When a case needs a conversation, 365 Collect assigns the task to the right agent. Before they dial, they see the full picture: balance, history, previous communications, and prior notes.

1,000+ Communications in Minutes

417996-2-3.png

365 Collect handles volume without blinking. A batch of payment reminders at 9am Monday. A triggered follow-up as soon as a missed payment is confirmed. An escalation notice as soon as a case hits a threshold. All automatic, all consistent, all logged.

 

Whether your team manages 500 cases or 50,000, the platform performs the same way. There’s no degradation, no backlog, no “we’ll get to those tomorrow.” Communications go out when your strategy says they should, regardless of how many are queued.

Strategy-Driven, Not Ad Hoc

417996-3-3.png

Communications aren’t sent randomly. They’re part of a Journey – 365 Collect’s automated activity sequence tied to your collections strategy. Day one: SMS reminder. Day seven: email with account summary. Day fourteen: phone task for an agent. Day thirty: formal letter.

 

If the customer acts at any point, makes a payment, sets up an arrangement, submits a hardship application, the Journey adapts. The next communication reflects what actually happened, not what was scheduled before the customer responded.

 

This is the difference between a communications platform and a collections platform. The communications serve the strategy, not the other way around.