Every Channel. One Platform. Zero Manual Effort.
Four Channels, One Workflow
SMS – Payment reminders, arrangement confirmations, follow-ups. Sent automatically or by agents. Templates support dynamic fields (customer name, balance, due date, payment link) so every message feels personal, even at scale.
Email – The channel for detail. Payment schedules, financial hardship assistance acknowledgements, arrangement confirmations, account statements. Branded templates, automatic logging against the customer record, full audit trail.
Letters – Formal notices, regulatory correspondence, compliance-required communications. Generated from templates with merged data. Integrated with print and mail providers for physical fulfilment.
Phone – When a case needs a conversation, 365 Collect generates phone tasks and assigns them to the right agent. Before they dial, the agent sees the full account picture: balance, history, previous communications, and any notes from prior contacts. Every call is informed.
1,000+ Communications in Minutes
365 Collect handles volume without blinking. A batch of payment reminders at 9am Monday. A triggered follow-up when a missed payment is confirmed. An escalation notice as soon as a case hits a threshold. All automatic, all consistent, all logged.
Strategy-Driven, Not Ad Hoc
Communications aren’t sent randomly. They’re part of a Journey, 365 Collect’s automated activity sequence tied to your collections strategy. Day one: SMS reminder. Day seven: email with account summary. Day fourteen: phone task for an agent. Day thirty: formal letter.
If the customer acts at any point, makes a payment, sets up an arrangement, submits a financial hardship assistance application, the Journey adapts. The next communication reflects what actually happened, not what was scheduled before the customer responded.
This is the difference between a communications platform and a collections platform. The communications serve the strategy, not the other way around.